Privacy Policy

Pinnacle Health and Fitness
All Rights Reserved

1. Definitions

For the purposes of this Privacy Policy, the following definitions shall apply:

1.1. “Pinnacle Health and Fitness” means the company, its officers, employees, agents, and representatives.

1.2. “Website” means the official Pinnacle Health and Fitness website and all content, information, or materials made available on or accessed through it.

1.3. “Personal Data” means any information relating to an identified or identifiable natural person, as defined under the UK Data Protection Act 2018 and the EU General Data Protection Regulation (GDPR) 2016/679.

1.4. “Learner” means any individual enrolled in a Programme offered by Pinnacle Health and Fitness.

1.5. “Programme” means any diploma, course, or module(s) offered by Pinnacle Health and Fitness.

1.6. “Processing” has the meaning set out in Article 4(2) of the GDPR and includes any operation performed on Personal Data such as collection, storage, adaptation, retrieval, disclosure, or destruction.

1.7. “Direct Marketing” means any communication (by telephone, email, or other means) promoting services or offers provided by Pinnacle Health and Fitness.

2. Commitment to Privacy

2.1. Pinnacle Health and Fitness is committed to protecting the privacy of all visitors to the Website, customers, and Learners.

2.2. This Privacy Policy explains the categories of Personal Data collected, the lawful bases for Processing, and the purposes for which such data is used.

3. Access Information

3.1. The Website automatically logs certain technical data upon each visit. This data may include:
a. The IP address of the device used to access the Website;
b. The type of browser and operating system used;
c. The Internet address of the website from which the visitor navigated;
d. Connection data, including the specific page or service requested, and the date and time of access.

3.2. This information is used exclusively for statistical analysis and demographic monitoring, enabling Pinnacle Health and Fitness to evaluate general visitor patterns and pathways.

4. Collection and Storage of Personal Data

4.1. Personal Data may be collected through submission forms, surveys, emails, telephone calls, live chats, or other communications with Pinnacle Health and Fitness.

4.2. Personal Data collected may include, but is not limited to:
a. Name;
b. Address;
c. Email address;
d. Telephone number.

4.3. Additional Personal Data, including special category data as defined under GDPR, may be requested where necessary to provide specific services.

4.4. All Personal Data shall be securely stored and accessible only by authorised personnel for the purposes specified in this Policy.

4.5. Pinnacle Health and Fitness shall not share Personal Data with third parties except where necessary to fulfil a service request, in which case such disclosure shall be explained to the data subject in advance.

5. Use of Personal Data

5.1. Personal Data may be used for the following purposes:
a. To provide information and services requested;
b. To enable communication from Careers Advisers, including initial telephone calls and email correspondence;
c. To provide newsletters, updates, sales, offers, and discounts, where relevant;
d. To compile anonymised statistical data and marketing insights (e.g., geographical mapping of demand).

5.2. The lawful basis for such Processing is legitimate interest under Article 6(1)(f) of GDPR.

5.3. Communications may continue for a period of up to twelve (12) months from the initial enquiry, unless the data subject exercises their right to opt out.

6. Direct Marketing

6.1. Individuals may choose to opt in to Direct Marketing communications at the time of data submission.

6.2. By opting in, the data subject consents to the use of their Personal Data for marketing by telephone or email.

6.3. Pinnacle Health and Fitness may, on occasion, distribute promotional material from partner organisations, but shall not share Personal Data with such organisations.

6.4. The data subject may withdraw consent to Direct Marketing at any time by contacting Pinnacle Health and Fitness in writing, by email, or by completing an unsubscribe form.

7. Communication Records

7.1. Email: Correspondence conducted via email shall be stored for business purposes and to provide a personalised service.

7.2. Telephone: Calls to Pinnacle Health and Fitness may be recorded for training and monitoring purposes. Data collected during calls shall be stored and processed securely in accordance with data protection laws.

8. Data Accuracy

8.1. Pinnacle Health and Fitness shall take all reasonable steps to ensure that Personal Data is accurate and up to date.

8.2. Individuals are encouraged to notify Pinnacle Health and Fitness of any changes to their Personal Data.

8.3. Learners are reminded that updates to Personal Data may impact other areas of service, including the issuance of certificates.

9. Data Subject Rights

9.1. Pinnacle Health and Fitness recognises and upholds the rights of data subjects under the Data Protection Act 2018 and the GDPR, including:
a. The right to be informed;
b. The right of access;
c. The right to rectification;
d. The right to erasure;
e. The right to restrict Processing;
f. The right to data portability;
g. The right to object;
h. Rights in relation to automated decision-making and profiling.

9.2. This Privacy Policy fulfils the obligation to keep data subjects informed under Article 13 GDPR.

9.3. Requests to exercise these rights may be submitted to Pinnacle Health and Fitness by email, telephone, or in writing.

10. Policy Review and Contact

10.1. Pinnacle Health and Fitness shall conduct regular reviews to ensure compliance with this Privacy Policy and with applicable data protection legislation.

10.2. Questions, concerns, or complaints regarding this Privacy Policy or the Processing of Personal Data should be directed to Pinnacle Health and Fitness through the Website or in writing.

11. Governing Law and Jurisdiction

11.1. This Privacy Policy, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it, shall be governed by and construed in accordance with the laws of England and Wales.

11.2. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising in connection with this Privacy Policy or the Processing of Personal Data by Pinnacle Health and Fitness.